Shipping policy

Article 7. Delivery of products

7.1 Delivery address

The products ordered are delivered to the address indicated by the Customer when ordering on the Site.
 
In the case where the products are returned to MINUTY because of an incomplete or false address, MINUTY will contact the Customer to inform him and ask for additional information or a new delivery address. The starting point of the new delivery period will begin as soon as the information concerning the new address is received, and the costs of this reshipment will be charged to the Client. Under no circumstances can MINUTY be held responsible for the impossibility of delivering the products at the right place and time.
 

7.2 Transport and reception of products

The products are insured by MINUTY during their transport in Metropolitan France and travel at its own risk.
 
It is the Customer's responsibility to check the condition of the packaging as well as the nature, condition, quantity, quality of the products and, more generally, the conformity of the products delivered with the content of the order concerned and to make any necessary observations in the event of breakage, damage or shortages by clearly expressing his reservations on the delivery receipt. The signature of the delivery receipt without reservation shall imply acceptance by the Customer.
 
Before signing the delivery receipt, in case of anomaly, the Customer must refuse the delivery. The carrier will inform MINUTY who commits to reship to the Client, as soon as possible, an identical product. Subject to the observation by MINUTY of the validity of the refusal of the delivery by the Customer, MINUTY will take the expenses of reshipment at its charge. The Client will not be able to demand the reimbursement of the product and the delivery costs.
 
After the signature of the delivery receipt, in case of anomaly noticed by the Customer, he will have to inform MINUTY and the carrier by registered letter with acknowledgement of receipt within 24 hours after the delivery.
 
From the moment of delivery, MINUTY cannot be responsible for the risks of loss, deterioration of the products or damage that the Client could cause to the latter.
 

7.3 Delivery time

The Customer's order will be dispatched within a maximum of 3 working days from receipt of payment provided that the products ordered are available.
 
In any case, the order will be delivered within a maximum of 30 days provided that the delivery address is complete and accurate and the telephone number is valid.
 
In case of non-respect of this delivery time by MINUTY, the Client has the possibility to enjoin MINUTY to carry out the delivery within a reasonable additional time, by registered letter with acknowledgement of receipt sent to the following address: 2491 route de la Berle 83580 GASSIN.
 
Only if MINUTY has not performed within this period, the Client has the possibility to cancel the contract, according to the same terms.
 
In the event that MINUTY does not respect the delivery deadline, MINUTY will not be held responsible for any indirect damage that the Client may claim. These indirect damages are understood to include any loss of income, profits, interests or markets, and any loss linked to the impossibility of using all or part of the shipment.
 

7.4 Force majeure and acts of God

It is reminded that force majeure or fortuitous event releases MINUTY - temporarily or definitively - from any delivery commitment and this without compensation to the Client. Consequently, MINUTY cannot be held responsible for delays, losses, damages, quality degradation, errors or default of delivery.
 
Such a situation includes all events or causes outside of MINUTY's control, hindering or stopping MINUTY's supplies or deliveries or those of its suppliers or subcontractors, and preventing MINUTY in good faith from delivering the products that are the subject of the order.