TERMS
GENERAL SALES CONDITIONS


Last updated: July 17, 2023

Legal information

The company MINUTY SAS is a simplified joint-stock company with a capital of 273,000 euros, registered in the Fréjus Trade and Companies Register under number 597 180 488, whose registered office is located at 2491 route de la Berle - 83580 GASSIN hereinafter referred to as “MINUTY”,

VAT No.: FR 73 597 180 488
IU No.: FR205882_01GDCS
Tel: 04 94 56 12 09
Fax: 04 94 56 18 38
Email: [email protected]

Article 1. Purpose

These General Terms and Conditions of Sale (hereinafter referred to as the " GTC ") define in particular the conditions of ordering, payment, delivery and management of any returns in the context of the sale of products (the " Products ") by MINUTY via its merchant website www.minuty.com (hereinafter referred to as the " Site ") to any adult natural person with the status of consumer, excluding therefore any professional purchase for resale (hereinafter referred to as the " Customer ").

These General Terms and Conditions apply to the exclusion of all other conditions, including those applicable to sales in stores or through other distribution or marketing channels for the Products. All other documents, such as prospectuses, emails, catalogs, or photographs of the Products, are for informational purposes only.

They are accessible at any time on the Site and will prevail, where applicable, over any other version or any other contradictory document. They must be accepted by the Customer prior to validation of any order for Products.

Any sale of Products made by MINUTY to the Customer is therefore governed, without restriction or reservation, by these General Terms and Conditions. Therefore, the fact that the Customer places an order on the Site implies unreserved acceptance by the Customer of these General Terms and Conditions.

By placing an order on the Site, the Customer undertakes to be eighteen (18) years of age or older and to have the legal capacity to enter into this contract on the date of the order, it being recalled that, in accordance with Article L. 3342-1 of the Public Health Code and Ordinance No. 59-107 of January 7, 1959 and Law No. 74-631 of July 5, 1974, the sale and offer of alcoholic beverages to minors and similar persons are prohibited. The Customer also undertakes that his order is not intended for consumption by minors.

Article 2. Amendment 

MINUTY reserves the right to modify these Terms and Conditions at any time. Changes to these Terms and Conditions are binding on Customers of the Site from the moment they are posted online and cannot apply to transactions concluded previously. All orders placed are subject to the Terms and Conditions appearing online on the day the order is placed.

Article 3. Products offered for sale

The Products offered for sale are those listed on the Site. Each Product is accompanied by a description of its essential characteristics, including its own specifications, and one or more photographs, which are not contractually binding. The Customer is required to read them before placing an order; the selection and purchase of a Product is the sole responsibility of the Customer.


(1) We only sell boxes of twelve (12) bottles in fifty centiliters (50 cl), boxes of six (6) bottles in seventy-five centiliters (75 cl), boxes of three (3) bottles in one hundred and fifty centiliters (150 cl) and boxes of one bottle in three hundred centiliters (300 cl) and six hundred centiliters (600 cl) of a single quality and a single color.


MINUTY undertakes to supply the Product ordered by the Customer within the limits of available stocks. Considering the rare nature of certain Products, which are also subject to climatic hazards, MINUTY reserves the right to apply restrictions on available quantities.


Products displayed as available at the time of ordering may sometimes no longer be available when MINUTY processes the order, despite regular updates to the Product database. MINUTY will not be liable in the event of unavailability of Products or out of stock.

If the Products can be restocked, MINUTY will inform the Customer by any means and the Products will be shipped as soon as they are in stock. In this case, the delivery times provided for in Article 7.3 will apply from the time of restocking.

If the Products cannot be restocked, MINUTY will inform the Customer by any means and will offer an equivalent Product. The Customer may then either accept the offer or refuse it and request a refund for the entire order. Where applicable, a full refund or payment of the difference between the unavailable Product and the replacement Product will be made by the same means of payment initially used within a maximum period of fourteen (14) days.

Article 4. Prices

The prices are expressed, for each of the Products appearing on the Site, in Euros, all taxes included, excluding processing, shipping, delivery, transport and delivery costs and customs taxes, which will be mentioned, where applicable, before validation of the order and invoiced in addition.

If the Customer requests a faster or more expensive shipping method than standard shipping, additional delivery charges will apply.

The payment requested from the Customer corresponds to the total amount of the order, including these costs.

The prices indicated are fixed and cannot be revised during their validity period. MINUTY reserves the right to modify its prices at any time. The price applicable to the Customer will be the price appearing on the Site on the day of the order. The price displayed on the Site takes into account any occasional promotional operations implemented by MINUTY on the Site.

Article 5. Order

5.1 Order process.

Orders must be placed by the Customer on the Site, in accordance with the ordering process described below:

The Client must first complete the following information:

  • E-mail
  • First name
  • Name
  • Address
  • Postal Code
  • City
  • Mobile phone

 The Customer then selects the Products and adds them to their shopping cart. They confirm their cart and enter their billing and delivery addresses, as well as their first and last name, email address, and mobile phone number.

He certifies that he is of legal age to order the Products, he acknowledges the General Terms and Conditions and ticks the box " I have read and accept the General Terms and Conditions ". The order is registered when the customer has accepted the General Terms and Conditions by ticking this box. The Customer then chooses his payment method and validates the payment after having verified the information relating to his order.

MINUTY finally sends an order confirmation email to the Customer at the email address provided by the latter.

During the ordering process, the Customer can view the details and total amount of their order at any time, and correct any errors, before confirming it to express their acceptance. The Customer is solely responsible for any errors made during the ordering process.

Any order placed, validated by the Customer and confirmed by MINUTY, under the conditions and according to the terms described above, on the Site, constitutes the formation of a contract concluded remotely between the Customer and MINUTY. Unless proven otherwise, the data recorded in MINUTY's computer system constitutes proof of all transactions concluded with the Customer.

5.2 Terms of the order

By placing an order, the Customer expressly accepts the prices, descriptions of the Products and the General Terms and Conditions.

Orders are validated as quickly as possible by email. No subsequent changes are possible without the express consent of MINUTY.

By placing an order on the Site, the Customer expressly waives the benefit of Article 1587 of the Civil Code, according to which the sale of wine is only definitively concluded after tasting and approval by the buyer.

MINUTY reserves the right to refuse or cancel an order:

  • if the quantities of Products ordered are abnormally high for buyers with the status of consumers;
  • of a Customer who does not have the capacity to contract in accordance with article 1 of these T&Cs;
  • from a Customer with whom there has previously been a payment incident.

    5.3 Cancellation of an order

    To be taken into consideration, any request to cancel an order must be made before the Products are shipped by MINUTY, by telephone or email, specifying the name, first name, amount and order number.

    Article 6. Terms and conditions of payment for the order

    The price is payable in cash, in full on the day the order is placed by the Customer.

    The Customer must pay immediately upon ordering by: Carte Bleue, Visa, Mastercard. The Customer will then be redirected to the payment interface of MINUTY's banking partner, which is subject to 3D Secure security. For any other payment method, the Customer must contact MINUTY directly.

    Payments made by the Customer will only be considered final after actual collection of the sums due by MINUTY.

    The Customer guarantees MINUTY that he has the necessary authorizations for the use of the bank card used.

    An invoice is drawn up by MINUTY and given to the Customer upon delivery of the Products ordered.

    Article 7. Delivery of Products

    7.1 Delivery address

    The Products ordered are delivered to the address indicated by the Customer when ordering on the Site, in Metropolitan France exclusively.

    In the event that the Products are returned to MINUTY due to an incomplete or incorrect address, MINUTY will contact the Customer to inform them and request additional information or a new delivery address. The starting point of the new delivery period will begin upon receipt of information concerning the new address and the costs of this reshipment will be borne by the Customer. Under no circumstances will MINUTY be liable for the impossibility of delivering the Products at the desired place and time.

    7.2 Transport and receipt of Products

    The Products are insured by MINUTY during their transport in mainland France and travel at its own risk. The transfer of ownership and the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products.

    It is the Customer's responsibility to check the condition of the packaging as well as the nature, condition, quantity, quality of the Products and more generally the conformity of the Products delivered to the contents of the order concerned and to make all necessary observations in the event of breakage, damage or missing items by clearly expressing their reservations on the delivery receipt. Signing the delivery receipt without reservation will constitute acceptance by the Customer.

    Before signing the delivery receipt, in the event of an anomaly being noted, the Customer must refuse delivery. The carrier will inform MINUTY, which undertakes to reship an identical Product to the Customer as soon as possible. Subject to MINUTY confirming that the Customer's refusal of delivery was justified, MINUTY will bear the cost of reshipping. The Customer may not demand a refund for the Product and delivery costs.

    After signing the delivery receipt, in the event of an anomaly noted by the Customer, he will be required to inform MINUTY and the carrier by registered letter with acknowledgment of receipt within twenty-four (24) hours after delivery.

    From the time of delivery, MINUTY cannot be held responsible for the risks of loss, deterioration of the Products or damage that the Customer may cause to them.

    7.3 Delivery time

    The Customer's order will be shipped within a maximum of three (3) working days from receipt of full payment, subject to the availability of the Products ordered.

    In any event, the order will be delivered within a maximum of thirty (30) days provided that the delivery address is complete and accurate and the telephone number is valid.

    In the event of non-compliance with this delivery deadline by MINUTY, the Customer has the option of ordering MINUTY to make the delivery within a reasonable additional period, by registered letter with acknowledgment of receipt sent to the following address: 2491 route de la Berle - 83580 GASSIN.

    Only if MINUTY has not performed within this period does the Client have the possibility of terminating the contract, under the same terms.

    MINUTY undertakes to make its best efforts to deliver the Products ordered by the Customer within the specified timeframes. However, the Customer acknowledges that delivery times are not an essential condition of the contract concluded with MINUTY.

    Failure by MINUTY to comply with payment deadlines shall not give rise to the payment of any compensation.

    7.4 Force majeure

    The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.

    Therefore, MINUTY cannot be held responsible for delays, losses, damages, deterioration in quality, errors or failure to deliver.

    It is specified that such a situation includes in particular any events or causes beyond the control of MINUTY, hindering or stopping the supplies or deliveries of MINUTY or those of its suppliers, service providers or subcontractors, and preventing MINUTY in good faith from carrying out the delivery of the Products subject to the order.

    Article 8. Liability

    MINUTY guarantees to provide Products that comply with current regulations and the characteristics announced on the Site.

    MINUTY shall not be held liable in the event of incomplete or erroneous data entry by the Customer, in the event of out-of-stock or unavailability of the Products, in the event of indirect damages linked to non-compliance with the delivery deadline, or for any case of force majeure referred to in Article 7.4 and, in general, all events beyond the control of MINUTY preventing the proper execution of the order.

    Article 9. Retention of title clause

    IT IS EXPRESSLY AGREED BETWEEN THE PARTIES THAT THE PRODUCTS REMAIN THE PROPERTY OF MINUTY UNTIL FULL AND FULL PAYMENT OF THE ORDER IN ACCORDANCE WITH LAW N°80.335 OF MAY 12, 1980. THE TRANSFER OF OWNERSHIP TO THE CUSTOMER WILL TAKE PLACE ON THE DAY OF FULL PAYMENT OF THE PRICE.

    Article 10. Right of withdrawal

    10.1 Exercising the right of withdrawal

    In accordance with Article L. 221-18 of the Consumer Code, as a consumer, the Customer may exercise his right of withdrawal within fourteen (14) days from receipt of the Products ordered. The Customer does not have to provide reasons and will not be subject to any penalty.

    To exercise this right of withdrawal, the Customer must notify his intention to withdraw, before the expiry of the withdrawal period, by means of an unambiguous declaration via:

    • a letter containing his name, address and possibly his telephone number and email address sent to the address (the post office stamp being proof): 2491 route de la Berle 83580 GASSIN;
    • an email containing their name, address and possibly their telephone number and email address sent to the address (the date of sending being authentic): [email protected]
    • the non-mandatory withdrawal form included in the appendix to these T&Cs.

    10.2 Terms of return of Products

    The Customer undertakes, within fourteen (14) days following the sending of his decision to withdraw, to reship the Products, in their original condition and packaging (1) , in perfect condition for resale, to the following address: 2491 route de la Berle - 83580 GASSIN.

    The transport of returned Products is the responsibility of the Customer, who must choose a suitable reshipping method.

    The return shipping costs will be borne by the Customer. MINUTY will reimburse the Customer for the full price paid, including delivery costs (corresponding to the least expensive method of suitable standard delivery), as soon as possible and at the latest within fourteen (14) days following the date on which MINUTY was informed of the Customer's decision to withdraw.

    The refund will be made using the same means of payment as that used by the Customer during the initial transaction, unless the Customer expressly agrees that MINUTY uses another means of payment and to the extent that the refund does not incur any costs for the Customer.

    In accordance with Article L. 221-24 of the French Consumer Code, MINUTY may defer reimbursement until receipt of the Product(s) or until the Customer has provided proof of their shipment, whichever comes first. Proof of shipment of the Product means any means of providing undisputed proof of the shipment of the Product concerned to MINUTY.

    It is recalled that the Customer's liability, in the event of withdrawal after use of the Product(s), is incurred with regard to the depreciation of the Product(s) resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this or these Product(s). According to the European Commission, these handlings are those that a consumer can carry out in a store, for the goods offered for sale there.

    Article 11. Guarantees

    MINUTY is bound to its Customers by the legal guarantee of conformity mentioned in Articles L. 217-3 to L. 217-20 of the Consumer Code and that relating to defects in the item sold, under the conditions provided for in Articles 1641 et seq. of the Civil Code.

    In the event of non-conformity of the Products, the Customer is invited to contact MINUTY (by mail, email or telephone) who will take care of it by indicating the terms of return, replacement or refund.

    When acting under the legal guarantee of conformity, the consumer:

    • benefits from a period of two (2) years from delivery of the products;
    • may choose between repair or replacement of the products, subject to the cost conditions provided for in art. L. 217-9 of the Consumer Code taking into account the value of the product or the significance of the defect. In the event of replacement imposed by us, the legal guarantee of conformity is renewed for a period of two (2) years from the date of replacement of the products;
    • is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery of the products.

    In the absence of possible repair or replacement, we will then offer the customer either cancellation of the order and reimbursement of the price - except in the case of minor lack of conformity - or retention of the products and a partial refund of the price.

    The consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, he may choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

    The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

    Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee is applicable to this digital content or this digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date on which it appeared.

    The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

    The legal guarantee of conformity gives the consumer the right to have the goods repaired or replaced within thirty days of their request, free of charge and without any major inconvenience to them.

    If the product is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

    If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

    The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund upon return of the goods, if:

    1. The professional refuses to repair or replace the goods;
    2. The repair or replacement of the goods takes place after a period of thirty days;
    3. The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of recovery or removal of the non-compliant good, or if he bears the costs of installation of the repaired or replacement good;
    4. The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

    The consumer is also entitled to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate reduction in the price or termination of the contract. The consumer is then not required to request the repair or replacement of the goods beforehand.

    The consumer is not entitled to cancel the sale if the lack of conformity is minor.

    Any period of immobilization of the property for the purpose of its repair or replacement suspends the guarantee which remained to run until delivery of the repaired property.

    The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the consumer code.

    A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Consumer Code).

    The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the item is kept or to a full refund upon return of the item.

    On the other hand, the Customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code.

    In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

    Proof of the absence of defects may be provided, in particular after tasting by MINUTY oenologists.

    The legal texts concerning the existence, conditions of implementation and content of the legal guarantee of conformity are reproduced below:

    Article L. 217-3 of the Consumer Code:

    “ The seller delivers goods that comply with the contract and the criteria set out in Article L. 217-5.

    It is liable for defects of conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within two years of this delivery.

    In the case of a contract for the sale of goods containing digital elements:

    1. Where the contract provides for the continuous supply of digital content or a digital service for a period of two years or less, or where the contract does not determine the duration of supply, the seller is liable for any lack of conformity of this digital content or this digital service which appears within two years of delivery of the goods;
    2. Where the contract provides for the continuous supply of digital content or a digital service for a period exceeding two years, the seller is liable for any lack of conformity of that digital content or digital service which appears during the period in which it is supplied under the contract.

    For such goods, the applicable deadline does not deprive the consumer of his right to updates in accordance with the provisions of Article L. 217-19.

    The seller is also liable, during the same time limits, for defects in conformity resulting from the packaging, the assembly instructions, or the installation when this has been made his responsibility by the contract or has been carried out under his responsibility, or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller.

    This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code. The starting point for the limitation period for the consumer's action is the day on which the latter becomes aware of the lack of conformity. »

    Article L. 217-4 of the Consumer Code

    “ The property complies with the contract if it meets, in particular, where applicable, the following criteria:

    1. It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract; 2° It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted;
    2. It is delivered with all accessories and installation instructions, to be provided in accordance with the contract;
    3. It is updated in accordance with the contract.

    Article L. 217-5 of the Consumer Code

    “I. In addition to the criteria of conformity to the contract, the good is compliant if it meets the following criteria:

    1. It is fit for the use normally expected of a good of the same type, taking into account, where appropriate, any provisions of European Union and national law and all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
    2. Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;
    3. Where applicable, the digital elements it contains are provided according to the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;
    4. Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;
    5. Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;
    6. It corresponds to the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the goods as well as to public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.


    II.-However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:

    1. That he did not know them and was not legitimately able to know them;
    2. That at the time of conclusion of the contract, the public statements had been rectified in conditions comparable to the initial statements; or
    3. That public statements could not have influenced the purchasing decision.


    III.-The consumer may not contest conformity by invoking a defect concerning one or more particular characteristics of the good, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented when concluding the contract.

    Article L. 217-28 of the Consumer Code:

    "When the consumer requests from the guarantor, during the course of the legal guarantee or the commercial guarantee granted to him upon the acquisition or repair of a good, a repair covered by this guarantee, any period of immobilization suspends the guarantee which remained to run until the delivery of the repaired good.

    This period runs from the consumer's request for intervention or from the provision for repair or replacement of the goods in question, if this starting point proves more favorable to the consumer.

    The warranty period is also suspended when the consumer and the guarantor enter into negotiations with a view to an amicable settlement.

    The legal texts concerning the existence, conditions of implementation and content of the guarantee against hidden defects of the thing sold are reproduced below:

    Article 1641 of the Civil Code:

    "The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them."

    Article 1648 paragraph 1 of the Civil Code:

    “The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.”

    Article 2232 of the Civil Code:

    "The postponement of the starting point, the suspension or the interruption of the limitation period cannot have the effect of extending the period of extinctive limitation beyond twenty years from the day the right arose."

    Article 12. Personal data

    The Customer's personal data is collected and processed by MINUTY as part of the execution and management of orders placed by the Customer on the Site.

    In accordance with Law No. 78-18 of January 6, 1978 known as the "Data Protection Act" amended by Law No. 2018-493 of June 20, 2018 and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, relating to the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR), the Client has at any time, within the framework of his relationship with MINUTY, a right of access, rectification and deletion of personal data concerning him from MINUTY, the right to withdraw his consent, to request the portability of his personal data, to oppose their processing or to request the limitation of processing and to define directives on the fate of his personal data after his death.


    The Customer may exercise these rights by contacting MINUTY by mail (2491, route de la Berle - 83580 GASSIN) or by email ( [email protected] ).

    To learn more about the details of the personal data processing implemented by MINUTY as well as the terms for exercising rights, the Client can consult MINUTY's confidentiality policy on each of the pages of the Site or by clicking on the following link:

    https://minuty.com/pages/privacy-policy

    Article 13. Cookies

    The Site uses cookies. These are small text files stored on the Customer's hard drive, most of which are intended to enable or facilitate navigation and are necessary for the proper functioning of some of the Site's services.

    The Customer may express their consent or object to the use of cookies by configuring their connection device appropriately. The "Help" section of most browsers indicates how to proceed with the configuration.

    Article 14. Intellectual Property

    All elements (database, graphics, texts, photographs, etc.) appearing on the Site are protected by intellectual property rights belonging to MINUTY.

    No reproduction (other than for strictly private use) of any of the elements of the Site, nor any hypertext link to the Site, may take place without the express prior authorization of MINUTY.

    Article 15. Alcohol Abuse

    Alcohol abuse is dangerous for your health. Consume in moderation.

    Article 16. Applicable law

    These T&Cs are subject to French law.

    In the event that any of the terms of the T&Cs are deemed illegal or unenforceable by a court decision, the other provisions will remain in force.

    Article 17. Dispute Resolution

    All disputes to which the purchase and sale transactions concluded in application of these General Terms and Conditions may give rise concerning their validity, their interpretation, their execution, their termination, their consequences and their follow-ups will be submitted to the competent courts under the conditions of common law.

    In the event of a dispute, we invite the Customer to seek an amicable solution by first contacting our Customer Service by sending a letter to the following address: MINUTY, 2491 route de la Berle - 83580 GASSIN or an e-mail to the following address: [email protected] .

    If this claim relates to a Product, the latter must, within this period, be kept in its original condition or packaging so that any claim can be taken into account.

    If the complaint request to Customer Service fails or if there is no response from this service within two (2) months, the Customer is informed that he may in any event resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies.

    The mediator we adhere to is the Paris Mediation and Arbitration Center (CMAP), whose contact details are as follows: 39 avenue Franklin Roosevelt 75008 Paris - Email address: [email protected] - Website: https://www.cmap.fr/offre/un-consommateur .
    If the Customer would like more information on online dispute resolution, they can follow this link to the European Commission website: http://ec.europa.eu/consumers/odr/. This link is provided in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.

    The mediator we adhere to is the Centre de Médiation et d'Arbitrage de Paris (CMAP), whose contact details are as follows: 39 avenue Franklin Roosevelt 75008 Paris - Email address: [email protected] - Website: https://www.cmap.fr/offre/un-consommateur . If the Customer wishes to have more information on online dispute resolution, he can follow this link to the European Commission website: http://ec.europa.eu/consumers/odr/. This link is provided in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.

    The parties to the contract remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.

    Article 18. Translation

    These General Terms and Conditions have been drawn up in French and may be translated. It is agreed that in the event of any difficulty in interpretation, the French version shall prevail.

    Appendix - Withdrawal form

    By mail to the attention of: MINUTY, 2491 route de la Berle - 83580 GASSIN or by email to the following address: [email protected]

    I hereby notify you of my withdrawal from the contract for the sale of the Products whose references are given below:

    • Ordered on (*) / received on (*):
    • Order No.:
    • Name of Client(s):
    • Address of the Client(s):
    • Client's signature (only if this form is notified on paper):
    • Date :

    (*) Delete as appropriate.

    INFORMATION CONCERNING THE EXERCISING OF THE RIGHT OF WITHDRAWAL:

    You have the right to withdraw from this contract without giving any reason within fourteen (14) days following the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

    To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post, fax or email). You may use the model withdrawal form, but it is not obligatory.

    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

    If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

    Include your name, geographic address, and, where available, your telephone number, fax number, and email address.

    You can also fill out and submit the model withdrawal form or any other unambiguous statement on our website. If you use this option, we will promptly send you an acknowledgment of receipt of the withdrawal by email.
    We may withhold reimbursement until we have received the relevant Products back or until you have provided proof of having sent back the Products, whichever is the earliest.

    You must return or hand over the goods to the company's registered office without undue delay and, in any event, no later than fourteen (14) days after you have notified us of your decision to withdraw from this contract. This deadline is deemed to have been met if you return the Products before the expiry of this fourteen (14) day period.

    The Customer shall bear the direct costs of returning the Products.

    You are only liable for any depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Products concerned.